Carpet Cleaning & Floor Solutions
Q: Why is professional cleaning important?
A: When vacuuming no longer removes all of the soil, or you have not been able to remove spots following the recommended carpet care and cleaning procedures, it's time to have your carpet cleaned by a trained and qualified professional cleaner. We know the latest information on carpet construction, carpet care products, and safe, effective cleaning methods to help maintain carpet beauty. For this reason, we recommend, and most carpet manufacturers' warranties require, periodic professional cleaning.
Q: Do you use truck mounted units?
A: Yes. Truck mounted units heat the water to a temperature that will break down soil. Just as important, truck mounted units provide powerful suction so your carpets are left with only dampness.
Q: What is the typical drying time?
A: Typically 5 to 8 hours. The key to getting dampness out of your carpet is airflow. We recommend that you do the following two things to enhance your drying time:
1. Set your room temperature to 72 degrees on your HVAC unit and leave the HVAC fan in the “On” position.
2. Turn all ceiling fans on high speed.
Q: I've heard water can ruin carpets. Is that true?
A: No. What harms carpet is poor quality machinery that doesn't remove enough of the water to allow the carpet to go through the drying process properly.
Q: I've heard that once you clean a carpet it gets dirty quicker. Is that true?
A: Not with our cleaning system. Residue that gets left in the carpet from inferior cleaning processes is what causes rapid re-soiling. Our two-step deep cleaning process uses pressurized hot water and advanced cleaning agents to loosen soil. Then we remove the dirt and the cleaning solution with a pH-balancing rinse and a powerful vacuuming, leaving your carpet soft and clean.
Q: Should I move my furniture or will your technicians move the furniture for me?
A: We want our technicians to be great cleaners rather than great movers, so we keep them away from moving large bulky items such as large formal dining room tables, china hutches, any type of electronics including entertainment centers, and in the bedroom we leave beds and dressers in place. Our thoughts are to use common sense regarding your furniture. Our technicians would be happy to move items such as sofas, loveseats, tables, and chairs if you would like.
Q: What should I do to prepare for the technician’s arrival?
A: We recommend that you vacuum your carpet before the technician arrives. Please pick up any toys and decorative items that are on the carpet.
Q: Why is vacuuming important?
A: The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpet's appearance and damage the carpet fibers. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation.
Q: Will there be any residue left in the carpet?
A: No. We thoroughly rinse the carpet so that no residue is left in your carpet. This is why your carpet has such a fresh scent after we are done! All of the dirt and soil, along with our cleaning emulsifiers have been completely rinsed out of your carpet.
Q: How long does it take to clean a home up to 2,000 sq. feet for a Whole House Special?
A: Depending on the soil level of the carpet, approximately two hours.
Q: Does C & A have hidden charges?
A: No! We pride ourselves on being upfront with our customers on our prices and our service. We know why you call us . . . because your carpet needs to be cleaned. The price we quote you over the phone is what you will pay to clean your carpet.
Q: Do your trucks carry their own water?
A: Yes. If we are running low on water, we may ask you if we can use a little of your water to refill our tank. Thank you in advance for your cooperation.
Q: Do you use steam cleaning or bonnet cleaning?
A: Steam cleaning.
Q: I have heard that having your carpets steam cleaned will leave your carpet filled with mold and mildew. Is this true?
A: No! In fact, 95% of all carpet manufacturers require that you get your carpet steam cleaned once a year by an IICRC certified carpet cleaner in order to keep the warranty on the carpet. The rumor about mold and mildew was created by companies that use the bonnet cleaning method (dry cleaning) as a means of convincing homeowners to change their method of carpet cleaning. With that said, a carpet cleaning in which the carpet is left sopping wet is not a good cleaning. We have truck mounted units with powerful suction, and more importantly, trained technicians that understand the difference between a good and bad cleaning.
Q: Do you offer carpet repair services?
A: Yes. We have a certified repairman that can stretch carpet, install bonded inserts (otherwise known as patches), and also do small installations of carpet and/or pad. This technician is also certified in cleaning, so you can have both services done in one visit.
Q: Will the Clean system shrink my carpet?
A: No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fiber that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing, which helps prevent shrinking. In addition, our powerful extraction equipment helps prevent the carpet backing from getting excessively wet.
Q: How can I maintain my new carpet warranty?
A: There are three key things to do to maintain your new carpet warranty:
1. Vacuum frequently
2. Clean spills promptly
3. Have periodic professional carpet cleanings.
Q: How often should my carpet be cleaned?
A: We recommend professional cleaning at least every 6 months.